Purpose
Cover and process verification requests arriving within the assigned time window (Bridge Management Window Time).
Frequency
Bi-weekly or monthly depending on client clinic needs.
Workflow
1Receive window requests
Incoming tickets from dashboard during assigned window time.
2Prioritization
By urgency + DOS + plan complexity.
3Batch processing
Assigned team processes batch verifications following SOP-OP-001.
4QA
Operations Manager runs random QA on batch verifications.
5Window close report
Total processed + escalations + Scorecard metrics.
Stub: Detail exact window time per client + SLA + prioritization criteria.